Joel Pelletier

Joel
Pelletier

he/him
QA Manager Technical Program Manager Automation Engineer Scrum Master

15+ years shipping software in healthcare, live entertainment, and gaming. I build the automation frameworks, CI/CD pipelines, and delivery systems that let teams move fast without breaking things.

Location
Boston Area, MA
Phone
603.540.8641
LinkedIn
About

Who I Am

I'm a QA manager and technical program manager with 15+ years of experience shipping software across healthcare, live entertainment, and gaming. I build the systems—automation frameworks, telemetry pipelines, CI/CD integrations, Agile processes—that let teams move fast without breaking things.

At Invene, I lead quality and delivery across multiple concurrent healthcare and SaaS client programs. I've architected AI-driven workflows that automated paper-based intake, built production monitoring that catches outages before customers do, and led CRM migrations that cut costs in half.

At Unity Technologies, I was promoted from QA Lead into program management, coordinating four Scrum teams (~25 engineers) to deliver live-entertainment and sports technology—including the world's first dual-destination live VR concert.

Outside of work I build games: I compete in Ludum Dare game jams and maintain several indie Unity projects, which keeps my hands-on development skills sharp.

Experience
15+
Years in the industry
Currently
QA Manager at Invene — healthcare & SaaS QA, automation, and delivery leadership.
Industries
Healthcare · Live Entertainment · Mobile Gaming · SaaS
Capabilities

Skills & Tools

Test Automation
Playwright Selenium Python C# API testing Charles Proxy k6 Gatling Postman Smoke testing Regression
CI/CD & DevOps
Jenkins Azure DevOps AWS GitHub Actions Docker Pipeline integration
Program Management
Scrum Master Jira Agile / SAFe Roadmapping Stakeholder Mgmt
Data & Observability
SQL Telemetry Monitoring Slack alerting RPA
Platforms
Unity iOS & Android PC & Web XR / VR
Domains
Healthcare / EHR Epic & AthenaHealth Salesforce & Dynamics 365 Live Entertainment Mobile Gaming SaaS / CRM Live-service games
Leadership
Team management Vendor relations Process design Mentoring
Career

Experience

Invene
2023 — Present
Quality Assurance Manager
Lead QA, automation, and delivery across multiple healthcare and SaaS clients—EHR, CRM, AI, and RPA platforms.
  • Owned quality and delivery across 6 client programs including Epic, AthenaHealth, Salesforce, Dynamics 365, Zoho, and AI-driven intake systems
  • Architected an AI + OCR + RPA workflow automating ~75% of paper order intake, saving ~1 person-day of labor per day
  • Built continuous E2E monitoring (Playwright/Selenium) with Slack/SMS alerting detecting outages before customers
  • Led a Salesforce → Zoho CRM migration cutting licensing costs by 50%
Unity Technologies
2021 — 2023
Senior Technical Program Manager / Technical Product Manager
Promoted from QA Lead into product and program leadership for Unity's Live Sports & Entertainment division.
  • Coordinated 4 full Scrum teams (~25 engineers) building live-streaming and real-time interactive tools
  • Planned and executed delivery for the first dual-streamed live VR concert (VRChat + Future Fest)
  • Owned roadmaps, estimation models, and delivery planning for unannounced platforms
Unity Technologies  · Vivox / Overtone Studio
2018 — 2021
Software Quality Engineer / QA Lead
Led QA and automation for a real-time voice/text platform serving 1,000–2,000 daily active users.
  • Managed 2 full-time QA engineers on a live platform with ~1,000–2,000 DAU
  • Built ~24 automated regression and smoke tests blocking merges to staging and production
  • Integrated automation into CI/CD pipelines across iOS, Android, Mac, and PC
  • Performed network traffic, signaling, API, and load analysis using k6, Postman, and Gatling to identify reliability, performance, and integration defects
Disruptor Beam
2016 — 2018
QA Tester
QA for live-service games including Star Trek Timelines and The Walking Dead: March to War.
  • Supported 3 live games and 1 unreleased title across iOS, Android, and PC
  • Built hundreds of automated tests in CI/CD pipelines for 1–2 releases/month
  • Performed network traffic and API analysis using Charles Proxy and Postman to find defects and stability issues
GSN Games
2012 — 2016
QA Engineer
QA for GSN Casino and Wheel of Fortune Slots on iOS and Android.
  • Owned release quality for revenue-generating mobile casino games
  • Built automated test frameworks and tested payments in regulated environments
  • Performed network traffic and API analysis using Charles Proxy to detect defects and security issues
38 Studios
2010 — 2012
QA Tester
QA for Project Copernicus (unreleased MMORPG) and Kingdoms of Amalur: Reckoning.
  • Wrote and executed test plans; led daily Agile standups for the dev team
Champlain College
B.S. Electronic Game and Interactive Development
2006 — 2010
Work

Projects

Unity Future Fest — World's First Dual-Stream VR Concert
2021–2023

Led delivery across 4 Scrum teams (~25 engineers) for the world's first live concert broadcast simultaneously to VRChat and Future Fest.

UnityVR/XRProgram MgmtLive Streaming
Watch ↗
Vivox / Overtone — Automated QA Platform
2018–2021

Built and led QA automation for Unity's real-time voice/text SDK. CI/CD-integrated smoke and regression suites across all platforms.

C#iOSAndroidCI/CDAutomation
Watch ↗
Star Trek Timelines & The Walking Dead: March to War
2016–2018

QA for two live-service games. Hundreds of automated CI/CD tests supporting 1–2 live-ops releases/month across iOS, Android, and PC.

iOSAndroidPCAutomation
Watch ↗
GSN Casino & Wheel of Fortune Slots
2012–2016

Release quality ownership for revenue-generating casino games. Automated frameworks for smoke, regression, and release testing across iOS and Android.

iOSAndroidAutomationPayments
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Project Copernicus & Kingdoms of Amalur: Reckoning
2010–2012

QA at 38 Studios on an unreleased AAA MMORPG and Kingdoms of Amalur: Reckoning. Test plans, PC testing, and daily Agile standups.

PCMMORPGManual testingAgile
Watch ↗
Camp Ketosis
Ludum Dare 57

72-hour Ludum Dare 57 entry themed "Depths." Led all engineering in Unity/C#; collaborated with a teammate on art and audio assets.

UnityC#AI ArtGame Jam
Watch ↗
Fantasy Adventure
Mobile

Solo mobile game documented via sprint reviews, practicing Agile self-management. C# gameplay with AI-assisted character design.

UnityC#iOS/AndroidAI Art
Sprint Review ↗
Pigeon Parcels
Ludum Dare 53

72-hour Ludum Dare 53 entry themed "Delivery." Led all engineering in Unity/C#; collaborated with a teammate on 3D models, textures, and sound.

UnityC#ProceduralGame Jam
Watch ↗
Space Tag & Space Tag: Derby
Experimental

Two 6DOF flight sim experiments. Derby reimagines the mechanics around roller derby. Custom flight controllers built from scratch in C#.

UnityC#6DOFPhysics
Celeritas
Mobile

Mobile infinite runner with a custom player controller built from scratch. Focused on responsive feel, smooth camera, and escalating difficulty.

UnityC#iOS/AndroidCustom physics
Watch ↗
CI/CD Bluetooth Status Indicator
Side Project

A physical light that lived on my desk for years—turning red the moment the development environment broke. Bluetooth-controlled, giving the whole team an instant signal without opening a dashboard.

CI/CDBluetoothHardwareDevOps
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Contact

Let's work
together

Open to QA leadership, technical program management, and engineering leadership roles. Reach out directly — I respond quickly.

Send an Email